These Terms of Service (“Terms”) govern your use of the services provided by Mateship (“Mateship,” “we,” “us,” or “our”) through our online platform and website (“Platform”). By accessing or using our Platform, you (“User,” “you,” or “your”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Platform.

By browsing or using the Site, including making a booking, you agree to these Terms and Conditions, together with our Privacy Policy (collectively, the ‘Agreement’). If you do not agree with the terms of the Agreement, you must not access, browse, or use this Site.

By browsing, accessing, using the Site, or making a booking (‘Consultations’), you agree to be legally bound by these Terms. We may change these Terms at any time, and the revised Terms will be made available on our Site. By continuing to use the Site you agree to be bound by such revised Terms.

1. Services Offered

Mateship provides access to registered general practitioners and other licensed health professionals (“Partner Practitioners”) through virtual consultations (“Consultations”) conducted via video, chat, or other forms of telecommunication (“Services”).

We are not doctors, and Mateship does not provide medical or health services. The content on our Platform and any communication from us does not constitute medical advice. Any information accessed through the Services, or within any of Mateship’s social media pages or channels is for informational and educational purposes only and is not intended to be a substitute for medical advice, diagnosis, or treatment.

2. Partner Practitioners

Partner Practitioners providing health services through our Platform are appropriately licensed in their respective jurisdictions. The Partner Practitioners who provide health services and advice during Consultations using the Platform are independent and are not our employees, agents, or officers and do not act for or on behalf of us.

Partner Practitioners are solely responsible for the healthcare services they provide to you, including compliance with standards of care, record keeping, and other professional obligations, and compliance with privacy law. We are not a party to the health professional-patient relationship between you and a Partner Practitioner.

We do not guarantee that a digital health consultation is the appropriate course of treatment for your particular healthcare problem. Your Partner Practitioner will be solely responsible for determining:

• whether or not a digital consultation is appropriate;
• whether or not to provide the medical and/or health services you request; and
• what health services (if any) are required.
  

3. User Eligibility

You must be at least 18 years old and reside in Australia to use our Services. By using the Services, you represent and warrant that you are of legal age to form a binding contract.

4. User Responsibilities

When using the Site, you have to stick to these Terms and any laws that apply.

• Accurate Information: Make sure the information you provide on the Site for a booking is accurate and complete. If it’s not, we might not be able to give you the services you want.
• Website Availability: We can’t guarantee the Site will always be up and running without any problems. Also, we don’t make any promises about the availability of other websites linked to or from our Site.
• Site Accuracy: The information on the Site may change without notice. Don’t rely solely on the Site’s contents when making decisions because it might not always be accurate, complete, or up to date.
• Third-Party Links: The Site might have links to other websites. These links are for convenience. We’re not responsible for any loss or damage that might happen when you use third-party websites, products, or services. We also can’t guarantee the accuracy, content, legality, or privacy practices of linked websites. Make sure to check them out on your own.
• Site Purpose: Only use the Site for its intended purpose. Don’t do anything that could mess with the Site, its servers, or the networks that host it.
• No Unauthorized Use: Unless this Agreement says otherwise, don’t copy, modify, distribute, or use anything from the Site without our permission. Everything on the Site, like text, design, logos, and more, is protected by copyright laws.
• Our Property: The Site is owned and operated by Mateship. Everything on the Site, including audio, video, and software, belongs to Mateship or its content providers. You can only use the Site’s content to book a consultation. Everything else is off-limits.
• No Sketchy Links: If you want to link to our Site, make sure it doesn’t harm our reputation. Don’t suggest that you’re connected with us or that we approve of you when we don’t. And, of course, don’t do anything illegal.

Also, you agree to use the Services responsibly and comply with all applicable laws and regulations. You understand that the relationship between you and the medical practitioner is solely between you and the practitioner. Mateship is not liable for any actions, omissions, or advice provided by the medical practitioners.

5. Consultation Cancellations, Late Appointments, and Refunds

Your appointment is important to us and is reserved especially for you. We understand that life can sometimes get in the way and changes and cancellations may be necessary.

Should you need to make changes to your Consultation, we kindly ask that you provide a minimum of 24 hours’ notice. You can cancel your Consultation via a link in the confirmation email sent when the appointment was booked.

You will be charged a cancellation fee equal to the cost of the consultation for any missed or cancelled appointments where you have provided less than 24 hours’ notice.

We may, from time to time, need to cancel or reschedule your Consultation. We may do so for any reason and will notify you by SMS message, email, or via the Platform.

Upon being notified of a cancellation or rescheduling of your Consultation, you may:

• reschedule the Consultation by submitting a new Booking Request, and we will provide a credit for the Consultation Fee already paid; or
• accept the cancellation of the Appointment, and receive a full refund of the Consultation Fee.

If you are 10 minutes or more late for a Consultation, the Partner Practitioner may, in the Partner Practitioner’s absolute discretion:

• treat the Appointment as having been cancelled by you with no notice, in which case no refund will be issued; or
• proceed with the Consultation; however, the Consultation will end at the agreed time.

If you are less than 10 minutes late for a Consultation, the Partner Practitioner must provide the Consultation, but the Consultation will end at the agreed time and the entire duration of the Consultation will be shortened by the amount of time that you were late, unless otherwise agreed by the Partner Practitioner.

You agree that we have the right to set off any amounts owed or payable by us to you, including refunds, against any money owed by you to us.

Any refunds provided to you will be made to the bank account or payment method used by you to pay the Consultation Fee.

Where you are entitled to any refund under this Agreement, you may request that this refund be provided in the form of credit towards a future Consultation. We may grant this credit at our absolute discretion.

6. Privacy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

7. Payments

The fees for our Services are outlined on our Platform. By using our Services, you agree to pay the applicable fees. These fees are collected on behalf of the Partner Practitioner for their provision of Consultations and does not include the cost of any prescribed treatment.

Payments are processed through secure third-party payment processors. We do not store your payment information.

8. Minimum subscription period

By choosing the subscription option, you agree to commit to a minimum period of four (4) months. Early termination of the subscription before the completion of the four-month period will result in a charge equivalent to the remaining subscription fees for the minimum period.

9. User Conduct

You agree not to use the Platform for any unlawful, harmful, or abusive purposes.

You will not impersonate any individual or provide false information.

You will not attempt to disrupt or interfere with the proper functioning of the Platform.

10. Intellectual Property

The content on our Platform, including text, graphics, logos, and images, is protected by intellectual property laws and is owned by or licensed to Mateship.

You may not reproduce, modify, distribute, or create derivative works based on our content without our prior written consent.

11. Disclaimer of Warranty

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products, and treatments, is for informational purposes only. It is often present in summary form.

The information contained in this Site is not intended to be a substitute for medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your General Practitioner, other medical practitioner, or qualified health provider when starting any new medical treatment, continuing with medical treatment, or with any questions you may have regarding your or any other party’s medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.

12. Limitation of Liability

To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our Platform or Services.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on our Platform. Your continued use of our Platform after the changes will constitute your acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, without regard to its conflict of law principles.

15. General

We retain the right to modify this Agreement without prior notice to you. Any changes to this Agreement will become effective immediately upon their publication