Mateship makes it simple for patients in Australia to access complete digital healthcare from home, including natural options like unapproved medicine. Through our platform, patients can enjoy video consultations, prescriptions, treatment delivery, and ongoing support—all in one place.
Mateship is designed for Australians with chronic conditions seeking an alternative to traditional medicine. It’s available to anyone over 18 and to those under 18 with a medical condition, provided they have a legal guardian present during an online consultation.
With Mateship, patients are connected to qualified doctors and pharmacists. If you want to become a Mateship patient, you just need to schedule a Telehealth appointment with one of our doctors. If the doctor decides that you are eligible, your doctor will write you a prescription, and we’ll coordinate payment and delivery for you, as well as ongoing care. You can access our services from anywhere, so you don’t have to drive to the pharmacy or doctor’s office.
At Mateship, we offer flexible payment options to suit your budget and needs. Initial consultations are $80, and follow-ups are just $40. For those who prefer unlimited consultations and follow-ups, we also offer a subscription plan starting at only $19/month.
You’ll only pay for your doctor’s consultation after completing the pre-screening and being made your booking. No payment is required before the pre-screening, and you’re not obligated to proceed to a doctor’s consultation even after completing it.
Yes, you’ll need to pay for each follow-up consultation but there are no hidden fees. With a subscription you have access to unlimited consultations for $19/month.
Mateship offers ongoing personalised care, with follow-up consultations playing a key role. These appointments allow your doctor to monitor your progress and make any necessary adjustments. If you’re eligible for our services, your doctor will advise when to schedule your next follow-up.
Of course! You can reschedule your appointment free of charge up to 24 hours before your scheduled time.
If it’s less than 24 hours before your appointment, you’ll need to cancel and book a new one. You can reschedule or cancel your booking by clicking the link in your confirmation email.
If you have any questions just reach out to our care team at hello@m8ship.com, they will be happy to help answer any questions you might have.
No. Simply book online, and our AF practitioners will assess your eligibility. In some cases, additional documentation may be needed to explore alternative healthcare options.
Cancelling is easy. Simply click cancel in your original booking confirmation email.
If you can’t find your email, reach out to our care team at hello@m8ship.com and they’ll help you out.
No, you don’t need a Medicare card to access our services.
Provide your Individual Healthcare Identifier (IHI) number to book an appointment.There’s a few ways to do it:
Online: The quickest way is through your myGov account. If you don’t have one, you can create an account on the myGov website.
Form: You can also download the Request an Individual Healthcare Identifier form (MS003) from Services Australia.
At Mateship, we offer flexible payment options to suit your budget and needs. Initial consultations are $80, and follow-ups are just $40. For those who prefer unlimited consultations and follow-ups, we also offer a subscription plan starting at only $19/month.
Yes, you’ll need to pay for each follow-up consultation but there are no hidden fees. With a subscription you have access to unlimited consultations, including follow-up consults, for only $19/month.
Mateship offers ongoing personalised care, with follow-up consultations playing a key role. These appointments allow your doctor to monitor your progress and make any necessary adjustments. If you’re eligible for our services, your doctor will advise when to schedule your next follow-up.
No, unfortunately you can’t claim Mateship consultations through Medicare right now.
It’s a good idea to contact your health insurer before making a claim. While many private health insurers cover some or all of the costs, some major providers still don’t include unapproved medicine in their coverage.
